Just as a bit of evidence, both of these posts were screencapped from the Facebook group for the game. The names have been removed for privacy reasons, but the posters are free to come forth and name themselves if they so choose.
I was also personally told by a third person that he was turned away by Vanguard staff, I heard about several more secondhand, and there were multiple complainants in the game thread here on AA, but I don't feel like sifting through 40 pages of chaff to find a post or two.
Yeah, I was the third person, with you and Jason for the order. The whole purpose of my friend and I driving down to Vanguard was to pre-pay for Operation Zombie Hunter and just to have an excuse to play at the field since it was a while since we played there. Man, while I can see the company has grown with their new front desk and half of the staging area cut off because they were doing construction, none of the employees "knew" what I was talking about. I spoke to about five of their employees and none of them knew what I about Operation Zombie Hunter or who Phoenix Shadow Company was. Two of the employees actually handed me some flyer for some zombie event of theirs that was "going to be better anyway." BS, man.
And for the bag searching I was never aware of this. Regardless, I personally bring a lock and put it on my bag wherever I go because I've lost too many personal belongings at Vanguard. During TWO occasions I've had problems with attempted theft/THEFT there. It all started during a session at Vanguard last year where my gun died in the middle of a game, so I stepped off the field to fetch a fresh battery to only find a kid digging through my bag. The other times are the typical ones like others have posted where they would return to their tables after a game and find missing belongings. For me it was a bag of bbs (which I mark with a symbol in sharpie after buying so our bags don't get mixed up with whoever we may be sharing a table with) and a couple of speed loaders, which I mark very obviously with white paint and the letter "D" written in sharpie on them.
Anyway, if Vanguard has come to this like you guys have described, I think I'll take my money elsewhere and give someone else my business. Let's say, oh, I don't know... Tempe.