Evike Online Customer Service Rep at this Forum for you.

[KevinAtEvike]

Hello everyone. My name is Kevin. I work for Evike. Evike has done it again.  they are the first Airsoft Retailer to actaully send one of their Customer Service people out into the Airsoft Community on the Web to every Airsoft Forum we can find to see if they can be of any help to anyone concerning Evike.com, an order that a Customer has placed or information to Sponsoring an Airsoft team or event by Evike America's #1 Airsoft Super Store.  So if I can be of help concerning anyything with Evike, then please PM me.  The rest of the information concerning how much Evike cares about their customers and what they are willing to do is listed below.  Evike has me going to the Forums and to other websites to see if they can be of help to anyone in the Airsoft community concerning any evike product purchased with in the Last 30 days, any questions about Evikes or Evike Sponsoring.

This is new form of Evike's Customer Service Plan to make sure their customers are well taken care of.  Evikes has also installed more phones for Customer Service, Evikes now has 50 customer service phones to make your shopping at Evike even easier.   Evike is doing everything they can to take very good care of all of their customers through implementing this new customer service that will surly benefit Evikes Customers.   Evikes Customers are always number 1 to Evike, we are also ungrading the software at the website to have better inventory control.  Please read carefully, if any one has any kind of issues that have not been resolved with any order they have with Evike, then PM me with a brief description of the issue you are having.  Then I will get back to you within 24 hrs or less with the best solution we can come up with.  

Please do not PM me your order # or any personal information, after I read your message I will guide you through the best solution that I can.  Always remember if any ever states they are referring you to a Evike person to help you with something, then that person will always have a  @evike.com email address, if they do not.  Then do not email them any information, this is for your protection.  Concerning the rest of the Airsoft community.  Being that Evike.com is the number 1 biggest Airsoft Retail Super Store in the United States with the largest Airsoft Warehouseinventory in the USA also.

They would like to give you a hand if you could use one with your team or with an event.  If there is a Team with more than 12 players on it that needs sponsoring, contact myself here with a PM.   If an airsoft group would like Evike.com to sponsor their big games, events or operations,  then PM to request more information.  Evike cares about all of you that are Evike current customers and we care about the Airsoft community in the USA for together you made us the Number 1 Airsoft Retailer in the USA.  

That is why we here at Evike are giving back to you because you Evike  customers have made us number 1 in the USA, so you are Evikes number 1 that is why we are willing to give back through Sponsoring Airsoft Teams, Airsoft Events and Airsoft Operations.  If you would like feel free to verify that I work for Evike by emailing Evike at http://www.airsoftpost.com/index.php?cPath=24
External parts - http://www.airsoftpost.com/index.php?cPath=25

So if any one needs help with an Evike order or anything else I can help you with concerning Evike, PM me here at this great forum.  Thank you for your time.

KevinM. at Evike,
Evike, America's #1 Airsoft Retail Super Store,
Where Evike & the Customer are Number 1 together!

[Crono0001]

This is why Evike owns more than 400 of my dollars within my past two paychecks.

[Bowser]

Hi Kevin.

Evikes Customers are always number 1 to Evike, we are also upgrading the software at the website to have better inventory control.

So does that mean when I see an item on the website that is not labelled Out of Stock, or if one of your service reps says that an item is in stock when I call to check the availability, that the item really will be in stock when I make the purchase? All of the orders I have made with Evike so far have had an item go on backorder, even when verified by an employee over the phone.


Are there any plans to reduce processing time? Processing orders between 4 and 6 days is slow compared to your "standard" of 1-3 days. Your competitors are consistent on having orders shipped out in 2 days or less.


Paying $9.59 for UPS shipping on a small order is reasonable. Paying $9.59 for UPS shipping on a small order and then receiving the package through USPS is not. Please find a way to not charge us $9.59 for postage stamps.


Thanks. :mrgreen:

[carbon14c]

Hi Kevin.

Evikes Customers are always number 1 to Evike, we are also upgrading the software at the website to have better inventory control.

So does that mean when I see an item on the website that is not labelled Out of Stock, or if one of your service reps says that an item is in stock when I call to check the availability, that the item really will be in stock when I make the purchase? All of the orders I have made with Evike so far have had an item go on backorder, even when verified by an employee over the phone.


Are there any plans to reduce processing time? Processing orders between 4 and 6 days is slow compared to your "standard" of 1-3 days. Your competitors are consistent on having orders shipped out in 2 days or less.


Paying $9.59 for UPS shipping on a small order is reasonable. Paying $9.59 for UPS shipping on a small order and then receiving the package through USPS is not. Please find a way to not charge us $9.59 for postage stamps.


Thanks. :mrgreen:

i actually could not have said this any better...


it's even worse when you order an item, have it backorder, then change the order, and wait two weeks for the changed item to come...


wait, it still hasnt shipped!  :cry:

[Ganef]

Read a few of these:

viewtopic.php?f=2&t=26182&hilit=evike

viewtopic.php?f=2&t=25644&hilit=evike

viewtopic.php?f=2&t=25389&hilit=evike

viewtopic.php?f=2&t=23880&p=185894&hilit=evike#p185894

It seems you have some questions that need to be answered.

[Crono0001]

I've heard bad things about Evike, but I've never had anything bad happen to me personally- my transactions with them have always been stellar.

If my order is on back order, they get it to me eventually or I cancel it.  It's understandable that their website might not be up to date, but I've only had this happen once.  I've also never had a screw up order, or a mis-ship.  I've never had the UPS-USPS deal mess up, and their customer service is always easy to work with.  Their prices are low, and they have a great selection.

I guess everyone's experience is different, but I've always had good experiences with Evike, so I'll continue shopping there until there's a reason for me not to.

[Exarach]

so I'll continue shopping there until there's a reason for me not to.

Read a few of these:

http://www.airsoftarizona.com/forumbb/v ... ilit=evike

http://www.airsoftarizona.com/forumbb/v ... ilit=evike

http://www.airsoftarizona.com/forumbb/v ... ilit=evike

http://www.airsoftarizona.com/forumbb/v ... ke#p185894

It seems you have some questions that need to be answered.

Other misconceptions aside, I consider personal feedback, to be the greatest determinant, I even defended Evike's shipping/packaging time in the first one........ THEN I got screwed, and never returned. ASGI all the way.

[axisofoil]

It's understandable that their website might not be up to date, but I've only had this happen once.  I've also never had a screw up order, or a mis-ship.

No, it isn't understandable. When I buy something from Amazon that says "In stock", it's in stock. When I buy something from almost every online retailer (and every retailer I do repeat business beyond my courtesy 'second chance after the first time you piss me off'), and it says in stock, it is in stock.

I ordered from evike the first two times... both orders were fubar... I didn't get everything I ordered after months of emailing them about it, having part of the order ship and them having the audacity to try to charge me more for shipping because they screwed up and didn't keep the site up to date... and shipped part of my order without telling me the other part wasn't in stock, etc...

Happened twice.

It just so happened I couldn't find the part I needed anywhere else not too long ago (extended slide release for WE MEU). I ordered the one that said it was for my gun... it wasn't. Emailed them about it, no response. I ended up being able to ghetto rig the part to work... but I personally will never do business with Evike again after this. When the TITLE of a part says it is for a We MEU... it should work in a we meu. And when it doesn't for whatever reason (like how it was made for a hicapa and not an MEU), I should receive at the very least a response to my email about the part. At least I got the right number of pieces this time.

Third strike... now in a life and death situation, I will still not give any more money to these people. I don't care if I have to scrap a gun because it doesn't work without a part that is exclusively manufactured and sold by evike which is shipped out next day air and they pay me to take it. Until I get an extended slide release that is functional without me supergluing rubber onto it so that it will make contact with my mag's lever and lock my slide (what good is a release if the slide doesn't lock???)... no more evike.

[Native_BAKAW]

I agree never again with Evike. I just Ordered a G&P Sentry from them. I have talked to 3 people who said the Item was in stock and would be shipped by friday at the latest.  It has yet to ship and has been 5 days since I have ordered.

[QCA_Airsoft]

It sounds like Evike is not very reliable???

[satallite]

It sounds like Evike is not very reliable???

Evike is a use "At Your Own Risk" type of place. I've had some good orders and some bad orders. We'll see about the current one.

[Bowser]

Other misconceptions aside, I consider personal feedback, to be the greatest determinant, I even defended Evike's shipping/packaging time in the first one........ THEN I got screwed, and never returned. ASGI all the way.

I will never order from ASGI again. Bad bad experiences with them.

[Crono0001]

Other misconceptions aside, I consider personal feedback, to be the greatest determinant, I even defended Evike's shipping/packaging time in the first one........ THEN I got screwed, and never returned. ASGI all the way.

I will never order from ASGI again. Bad bad experiences with them.

So if you don't order from ASGI or Evike, who do you go to?
Megastore?

[MLA PRO]

It all depends what you want. For example, if you want a gun, and dont want to order from those 2 sites, Id order from Megastore. Or I would contact my local retailer and ask them if they would order the gun and i would buy it from them.

But for my personal preferences, I go to ASGI, ive had 2 bad experiences with Evike.

1st: Order didnt ship after a week and a half, no problem elsewhere with that order.
2nd: That whole out-of-stock deal. Luckily, they refunded my order.

Although Evike has more specialty stuff, I love ASGI.

[Bowser]

So if you don't order from ASGI or Evike, who do you go to?
Megastore?

I didn't say I'm never ordering from Evike again. Although I'm not making another order with them until I get the item I have on backorder. I am glad to hear Evike is trying to make improvements. They have good prices and a wide selection.

Getting items that are defective right out of the box or repeately getting the wrong item is unacceptable, which is why I won't ever order from ASGI again.

I haven't had any problems with Red Wolf Airsoft. Shipping is usually around $25 since they're in Hong Kong. I don't mind paying extra in shipping considering they get my orders to me on time and without incorrect or defective items.