Airsoft Arizona
General Airsoft Arizona => Informational Links => Topic started by: KevinAtEvike on May 14, 2010, 08:25:53 AM
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Hello everyone. My name is Kevin. I work for Evike. Evike has done it again. they are the first Airsoft Retailer to actaully send one of their Customer Service people out into the Airsoft Community on the Web to every Airsoft Forum we can find to see if they can be of any help to anyone concerning Evike.com, an order that a Customer has placed or information to Sponsoring an Airsoft team or event by Evike America's #1 Airsoft Super Store. So if I can be of help concerning anyything with Evike, then please PM me. The rest of the information concerning how much Evike cares about their customers and what they are willing to do is listed below. Evike has me going to the Forums and to other websites to see if they can be of help to anyone in the Airsoft community concerning any evike product purchased with in the Last 30 days, any questions about Evikes or Evike Sponsoring.
This is new form of Evike's Customer Service Plan to make sure their customers are well taken care of. Evikes has also installed more phones for Customer Service, Evikes now has 50 customer service phones to make your shopping at Evike even easier. Evike is doing everything they can to take very good care of all of their customers through implementing this new customer service that will surly benefit Evikes Customers. Evikes Customers are always number 1 to Evike, we are also ungrading the software at the website to have better inventory control. Please read carefully, if any one has any kind of issues that have not been resolved with any order they have with Evike, then PM me with a brief description of the issue you are having. Then I will get back to you within 24 hrs or less with the best solution we can come up with.
Please do not PM me your order # or any personal information, after I read your message I will guide you through the best solution that I can. Always remember if any ever states they are referring you to a Evike person to help you with something, then that person will always have a @evike.com email address, if they do not. Then do not email them any information, this is for your protection. Concerning the rest of the Airsoft community. Being that Evike.com is the number 1 biggest Airsoft Retail Super Store in the United States with the largest Airsoft Warehouseinventory in the USA also.
They would like to give you a hand if you could use one with your team or with an event. If there is a Team with more than 12 players on it that needs sponsoring, contact myself here with a PM. If an airsoft group would like Evike.com to sponsor their big games, events or operations, then PM to request more information. Evike cares about all of you that are Evike current customers and we care about the Airsoft community in the USA for together you made us the Number 1 Airsoft Retailer in the USA.
That is why we here at Evike are giving back to you because you Evike customers have made us number 1 in the USA, so you are Evikes number 1 that is why we are willing to give back through Sponsoring Airsoft Teams, Airsoft Events and Airsoft Operations. If you would like feel free to verify that I work for Evike by emailing Evike at http://www.airsoftpost.com/index.php?cPath=24 (http://www.airsoftpost.com/index.php?cPath=24)
External parts - http://www.airsoftpost.com/index.php?cPath=25 (http://www.airsoftpost.com/index.php?cPath=25)
So if any one needs help with an Evike order or anything else I can help you with concerning Evike, PM me here at this great forum. Thank you for your time.
KevinM. at Evike,
Evike, America's #1 Airsoft Retail Super Store,
Where Evike & the Customer are Number 1 together!
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This is why Evike owns more than 400 of my dollars within my past two paychecks.
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Hi Kevin.
Evikes Customers are always number 1 to Evike, we are also upgrading the software at the website to have better inventory control.
So does that mean when I see an item on the website that is not labelled Out of Stock, or if one of your service reps says that an item is in stock when I call to check the availability, that the item really will be in stock when I make the purchase? All of the orders I have made with Evike so far have had an item go on backorder, even when verified by an employee over the phone.
Are there any plans to reduce processing time? Processing orders between 4 and 6 days is slow compared to your "standard" of 1-3 days. Your competitors are consistent on having orders shipped out in 2 days or less.
Paying $9.59 for UPS shipping on a small order is reasonable. Paying $9.59 for UPS shipping on a small order and then receiving the package through USPS is not. Please find a way to not charge us $9.59 for postage stamps.
Thanks. :mrgreen:
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Hi Kevin.
Evikes Customers are always number 1 to Evike, we are also upgrading the software at the website to have better inventory control.
So does that mean when I see an item on the website that is not labelled Out of Stock, or if one of your service reps says that an item is in stock when I call to check the availability, that the item really will be in stock when I make the purchase? All of the orders I have made with Evike so far have had an item go on backorder, even when verified by an employee over the phone.
Are there any plans to reduce processing time? Processing orders between 4 and 6 days is slow compared to your "standard" of 1-3 days. Your competitors are consistent on having orders shipped out in 2 days or less.
Paying $9.59 for UPS shipping on a small order is reasonable. Paying $9.59 for UPS shipping on a small order and then receiving the package through USPS is not. Please find a way to not charge us $9.59 for postage stamps.
Thanks. :mrgreen:
i actually could not have said this any better...
it's even worse when you order an item, have it backorder, then change the order, and wait two weeks for the changed item to come...
wait, it still hasnt shipped! :cry:
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Read a few of these:
viewtopic.php?f=2&t=26182&hilit=evike (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=26182&hilit=evike)
viewtopic.php?f=2&t=25644&hilit=evike (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=25644&hilit=evike)
viewtopic.php?f=2&t=25389&hilit=evike (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=25389&hilit=evike)
viewtopic.php?f=2&t=23880&p=185894&hilit=evike#p185894 (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=23880&p=185894&hilit=evike#p185894)
It seems you have some questions that need to be answered.
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I've heard bad things about Evike, but I've never had anything bad happen to me personally- my transactions with them have always been stellar.
If my order is on back order, they get it to me eventually or I cancel it. It's understandable that their website might not be up to date, but I've only had this happen once. I've also never had a screw up order, or a mis-ship. I've never had the UPS-USPS deal mess up, and their customer service is always easy to work with. Their prices are low, and they have a great selection.
I guess everyone's experience is different, but I've always had good experiences with Evike, so I'll continue shopping there until there's a reason for me not to.
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so I'll continue shopping there until there's a reason for me not to.
Read a few of these:
http://www.airsoftarizona.com/forumbb/v ... ilit=evike (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=26182&hilit=evike)
http://www.airsoftarizona.com/forumbb/v ... ilit=evike (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=25644&hilit=evike)
http://www.airsoftarizona.com/forumbb/v ... ilit=evike (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=25389&hilit=evike)
http://www.airsoftarizona.com/forumbb/v ... ke#p185894 (http://www.airsoftarizona.com/forumbb/viewtopic.php?f=2&t=23880&p=185894&hilit=evike#p185894)
It seems you have some questions that need to be answered.
Other misconceptions aside, I consider personal feedback, to be the greatest determinant, I even defended Evike's shipping/packaging time in the first one........ THEN I got screwed, and never returned. ASGI all the way.
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It's understandable that their website might not be up to date, but I've only had this happen once. I've also never had a screw up order, or a mis-ship.
No, it isn't understandable. When I buy something from Amazon that says "In stock", it's in stock. When I buy something from almost every online retailer (and every retailer I do repeat business beyond my courtesy 'second chance after the first time you piss me off'), and it says in stock, it is in stock.
I ordered from evike the first two times... both orders were fubar... I didn't get everything I ordered after months of emailing them about it, having part of the order ship and them having the audacity to try to charge me more for shipping because they screwed up and didn't keep the site up to date... and shipped part of my order without telling me the other part wasn't in stock, etc...
Happened twice.
It just so happened I couldn't find the part I needed anywhere else not too long ago (extended slide release for WE MEU). I ordered the one that said it was for my gun... it wasn't. Emailed them about it, no response. I ended up being able to ghetto rig the part to work... but I personally will never do business with Evike again after this. When the TITLE of a part says it is for a We MEU... it should work in a we meu. And when it doesn't for whatever reason (like how it was made for a hicapa and not an MEU), I should receive at the very least a response to my email about the part. At least I got the right number of pieces this time.
Third strike... now in a life and death situation, I will still not give any more money to these people. I don't care if I have to scrap a gun because it doesn't work without a part that is exclusively manufactured and sold by evike which is shipped out next day air and they pay me to take it. Until I get an extended slide release that is functional without me supergluing rubber onto it so that it will make contact with my mag's lever and lock my slide (what good is a release if the slide doesn't lock???)... no more evike.
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I agree never again with Evike. I just Ordered a G&P Sentry from them. I have talked to 3 people who said the Item was in stock and would be shipped by friday at the latest. It has yet to ship and has been 5 days since I have ordered.
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It sounds like Evike is not very reliable???
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It sounds like Evike is not very reliable???
Evike is a use "At Your Own Risk" type of place. I've had some good orders and some bad orders. We'll see about the current one.
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Other misconceptions aside, I consider personal feedback, to be the greatest determinant, I even defended Evike's shipping/packaging time in the first one........ THEN I got screwed, and never returned. ASGI all the way.
I will never order from ASGI again. Bad bad experiences with them.
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Other misconceptions aside, I consider personal feedback, to be the greatest determinant, I even defended Evike's shipping/packaging time in the first one........ THEN I got screwed, and never returned. ASGI all the way.
I will never order from ASGI again. Bad bad experiences with them.
So if you don't order from ASGI or Evike, who do you go to?
Megastore?
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It all depends what you want. For example, if you want a gun, and dont want to order from those 2 sites, Id order from Megastore. Or I would contact my local retailer and ask them if they would order the gun and i would buy it from them.
But for my personal preferences, I go to ASGI, ive had 2 bad experiences with Evike.
1st: Order didnt ship after a week and a half, no problem elsewhere with that order.
2nd: That whole out-of-stock deal. Luckily, they refunded my order.
Although Evike has more specialty stuff, I love ASGI.
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So if you don't order from ASGI or Evike, who do you go to?
Megastore?
I didn't say I'm never ordering from Evike again. Although I'm not making another order with them until I get the item I have on backorder. I am glad to hear Evike is trying to make improvements. They have good prices and a wide selection.
Getting items that are defective right out of the box or repeately getting the wrong item is unacceptable, which is why I won't ever order from ASGI again.
I haven't had any problems with Red Wolf Airsoft. Shipping is usually around $25 since they're in Hong Kong. I don't mind paying extra in shipping considering they get my orders to me on time and without incorrect or defective items.
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So if you don't order from ASGI or Evike, who do you go to?
Megastore?
I didn't say I'm never ordering from Evike again. Although I'm not making another order with them until I get the item I have on backorder. I am glad to hear Evike is trying to make improvements. They have good prices and a wide selection.
Getting items that are defective right out of the box or repeately getting the wrong item is unacceptable, which is why I won't ever order from ASGI again.
I haven't had any problems with Red Wolf Airsoft. Shipping is usually around $25 since they're in Hong Kong. I don't mind paying extra in shipping considering they get my orders to me on time and without incorrect or defective items.
I like RW but I haven't have good luck with them. I ordered a Milspec peq15 and the mount came.. I don't even know. It was made attached to the stationary mount side. I talked to them and when all was worked out I was going to have pay more double the price it cost in shipping total. Second order, I ordered a Hurricane 553 in tan, and I got a black one. This time I didn't have to pay for shipping, but it sucked waiting another month for it.
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So dose evike not carry the AEP m9 any more because it's always out of stock?
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Although I'm not making another order with them until I get the item I have on backorder. I am glad to hear Evike is trying to make improvements. They have good prices and a wide selection.
yep, i agree with bowser once again.. i would like to have my adapter within the next month at least :|
they do have a good selection, dis-regarding the good 1/4th that is almost always Out of Stock. alot of the time, i will look for an item on evike, then price search elsewhere for a better deal
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So if you don't order from ASGI or Evike, who do you go to?
Megastore?
I didn't say I'm never ordering from Evike again. Although I'm not making another order with them until I get the item I have on backorder. I am glad to hear Evike is trying to make improvements. They have good prices and a wide selection.
Getting items that are defective right out of the box or repeately getting the wrong item is unacceptable, which is why I won't ever order from ASGI again.
I haven't had any problems with Red Wolf Airsoft. Shipping is usually around $25 since they're in Hong Kong. I don't mind paying extra in shipping considering they get my orders to me on time and without incorrect or defective items.
If we're going to talk about reliable & cheap... there's no beating ehobbyasia. Their stuff is always at the stock level they indicate and I don't know how... my order is at my doorstep in 3-4 business days from the moment I order. EVERY TIME. And it's always right.
Redwolf is also very good. Cost is higher, but very reliable, and once again has a good stock indication and has never messed up any of my orders.
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This is getting way off topic.
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If there isn't a reply from this guy in the next few days, I'm going to lock this thread.
Everybody knows Evike sucks (I've had pretty good luck with them though) and the 'Evike has done it again' line gets my douche chills rolling.
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If there isn't a reply from this guy in the next few days, I'm going to lock this thread.
Everybody knows Evike sucks (I've had pretty good luck with them though) and the 'Evike has done it again line' gets my douche chills rolling.
LOL YES.
"so how's it going with the online community customer support idea?"
"pretty good, except arizona banned me after a week"
ahahahahaha i love it :lol:
edit: woops, i read that wrong.
..ban him anyways
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If there isn't a reply from this guy in the next few days, I'm going to lock this thread.
Everybody knows Evike sucks (I've had pretty good luck with them though) and the 'Evike has done it again' line gets my douche chills rolling.
He responded to my PM. Although a lot of the stuff seems cut-and-paste, there are parts that were specifically related to the concerns I voiced in the PM, so the guy is actually reading the stuff he gets in PMs, not sure about the thread though. I gave a short recap of the problems that many of us here have had and letting him know that his presence here is a good start, but that he is far from convincing many of us that Evike is more than just a cruel joke.
In case anyone is wondering, this is the PM I got back:
Evike is in the process right now of updating and upgrading the software that takes care of their website where a lot of the problems stem from, you combine that with their updating customer service also then that is a big differnce in service to Evikes customers. Since both of those main fault points have been addressed up to and including an additional 50 customer service phone lines that have already been added and are monitored have now been installed and are operating on a daily basis during regular store hours. Evike has addressed a lot to make it a much better shopping experience for the customer.
Evike carries over 6000 airsoft items, that is quite a lot to deal with and maintain when you get most of those items from over 200 airsoft companies from other countries, that in it self is a very hard task to do, being that the majority over 90% of those airsoft items are made from companies over seas that make airsoft as a secondary source of their income, not their main source. That is why at times it takes so long to get a product in.
These companies overseas basically maintain very little if any inventory of airsoft items. You see, there are a lot of things that people are mad about Evike when they should actually be grateful that Evike is the airsoft company that works very hard so the american public can have the access they do to all of Evike's airsoft items. I know it is frustrating waiting for items if you have had a bad experience at Evike. I started working about two weeks ago for Evike. Anything prior is in the process of changing to be better for the Evike customer.
Evike deals in such a large volume things are going to happen form time to time, its inevitable. However that is one of the things that makes evike a great airsoft company the number of Airsoft items they carry.
Now you multiply that with 6000 items, many of those items only evike cares enough about to carry for the airsoft community here in the USA, many of those items there is very little profit on to begin with, but there is a need for those items in the Airsoft community and Evike knows this. So Evike is willing to go the extra mile to keep a customer happy and coming back if Evike carry these additional items. Evike knows it was people like you and the others that are complaining as well as the Evike cudtomers that are not complaining that made Evike the number 1 airsoft store in America. Evike has done the only thing they could to show gratitude and that is all of the recent improvements in their opertaion, they did this because you are number 1 to Evike rather you know it or not.
Evike has done other improvements above and beyond those I've mentioned. Imagine the USA without Evike. A lot of airsoft retailers in the USA buy from Evike. You have no idea the impact on airsoft in the USA if Evike shuts down. I am not playing games, I mean that, it would be bad. Evike is the only Airsoft company that deals with over 200 airsoft makers from other countries. Evike cares about you and the others that are complaining and those who are not complaining.
Myself being a Single Father of a 13 year old son who loves airsoft. I have dealt with Evike and have never had a problem with them. I have bought guns as well as airsoft items. Myself I enjoyed the money I've saved in dealing with Evike.
I am here at the Forums all over the USA to help you guys out with Evike the doing the best I can. I have already dealt with a lot of simple everyday problems such as people changing their order, people wanting their items sooner so I help them change shipping to 3 day shipping instead of ground shipping and so on. I am able to do this for you guys. You have have access to me 7 days a week, even tho on sunday I can do nothing but prepare to deal with something on Monday, (store is closed) but I am open, so I still help where ever I can. There is a whole new customer service approach that I think you guys will appreciate in the long run. Sorry about typing you a book to read but there was a lot involved in letting you know about how hard Evike works to keep you guys that are mad at them happy. To Evike you really are number 1. Evike will continue to do what they can within reason to keep all of thier customers happy. To Evike the customer will always be number 1.
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Evike doesn't have controll over any market. That is such bull and that guy is off his rocker if he thinks the disappearance of a website would end airsoft in the states. Anyone can import parts-and guns for the most part- straight from China, Hong Kong, Japan, etc. I have. The post written by evike makes importing seem like it is difficult or rare. In reality, international shipping rates are excellent at most overseas airsoft sites. The only part that sucked was figuring out how to pay duties (import taxes) on the goods. go staright to the source guys, and FUCK evike!
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well guys, evike sent out my stock adapter finally...
i also received the metal G36 hopup unit... they had sent my a G3 unit before, but i guess they fixed that screw-up by sending me this one.. awesome!
i'm satisfied with evike again, they might get another order from me in the future.
@ axisofoil, you think he would at least use spellcheck, lol..
oh yeah, looks like they are doing some maintenance on their website... but someone forgot to change the front end to let their customers know ;)
(http://i137.photobucket.com/albums/q227/deltaboy91/evike.png)
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I agree never again with Evike. I just Ordered a G&P Sentry from them. I have talked to 3 people who said the Item was in stock and would be shipped by friday at the latest. It has yet to ship and has been 5 days since I have ordered.
Its funny you say that haha. I ordered the exact same gun and it was labeled as in stock
of course it wasnt so it went on backorder. 41 days later EXACTLY my gun showed up. I didnt have a good battery for it so i ordered a g&p cranestock battery wired to deans. I got a flippin g&p cranestock battery wired to large type with a 6 inch adapter wire to small type, and ANOTHER 4 inch wire adapter from small type to deans. Can you beleive that?! Who can shove a foot of wires and plugs into a modstock?!
Evike has the worst customer service on the planet. They have literally messed up 4 of my last 4 orders. Im done. Unless Evike makes some serious changes, im using asgi. I used them for my last 2 or 3 and OMG! No issues?! I didn't even know that was still possible!
And i have had the same issue with the 6-7 day processing time. Its rediculous. 10 to 12 days to get a package across 1 state? :o . i can crawl using only my tounge faster.If there isn't a reply from this guy in the next few days, I'm going to lock this thread.
Everybody knows Evike sucks (I've had pretty good luck with them though) and the 'Evike has done it again' line gets my douche chills rolling.
advice the the person who posted this thread,
fix your $h1t
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evike is hit and miss. maybe after they get their new system online and functioning, they can pick the ball up.
i will say this, they have a hell of an inventory (when it is maintained). 4/5 times, they will have a rifle that i cant get on ASGI or other retailers
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Yea, it's apparently very hit or miss. I had ordered over 100 bucks in gear and ammo (this is my 5th order from them). It came today without any flaws.
Again, everyone's experience is different, but I'm very successful with Evike, and will continue shopping with them until otherwise.
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Interesting how we've yet to hear from "Kevin". I'm thinking he will be back on here in about another couple weeks if we're lucky ;)
I've placed an order with them only a couple days ago, so we will see how it goes. It's my first time ordering with them, and so far my order is in "processing"... whatever that means, if anything. Also, I had to pre-order my upper slide assembly for my G18C, as there is one piece in it I can't find anywhere else, and was up until 0300 just searching for it. Gotta love KSC. Either way, hopefully my order ships out properly, as I've got a tighbore for the Glock on order, and have my upper slide on back-order, so I will get both worlds to comment on soon........ hopefully.
Am I wrong to go to Evike? ANSWER US KEVIN! (crickets chirp, as he no longer exists in the forum)...