That's just good customer service. Too bad it is out of style (seemingly)! It seems like our society has gotten so "money" driven, that we've come to expect a charge for EVERYTHING! Then it is a complete surprise when we're thrown a bone like that. I liken it to finding a $5 bill in a pants pocket that I'd forgotten was there. It's not much, but I get a real kick out of my "found" money. It's just nice to see that there are companies that take care of their customers.