I have only had one problem with them, and it was about two years ago, about a back ordered item. I used to order from them regularly, and didnt have any major problems. Their items get to Tucson in two-three days, so no complaints there. And appearently their customer service has gone from an F rating, to a B. That has to say something. If you have a problem contacting them by phone, realize that they are a large store in Cal, and they are busy. Im not condoning ignoring the phone, but you have to understand people can only do so many things at once.